Frequently Asked Questions

Shipping Information

Will you deliver my order?

Yes, we will try our best to get the stock to you in one delivery. If any part of your order is temporarily out of stock at the closest branch to your location, we are able to do split deliveries where there is stock from another branch. If there is any issues regarding your order we will contact you prior to dispatch. I AM A BUSINESS OWNER AND I WOULD LIKE TO BUY YOUR PRODUCTS IN BULK.

How long will it take me to receive my order internationally ?

International deliver times can be anywhere between 3 days to 1 month. Depends on which service you end up choosing. On Australia Post - Express International Delivery - delivery time is roughly 3 ~ 5 days. (Preferred service) For more information, please view our dispatch times.

Do you ship internationally?

Yes! We are able to ship all over the world! If you are unsure, please not do not hesitate to send our staff an email or give us a call.

Do I need to come to store to buy from you?

Not at all! You can order online 24 hours a day, 7 days a week. Otherwise, feel free to call our experienced sales team during our trade hours.

Payment Information

What payments methods are available?
  • PayPal
  • Credit Card
  • Bank Transfer
  • Cash On Pickup
Can I split my payment?

No at this stage the payment has to made in full so that we can process your order. Split payments are not available for now.

Orders and Returns

How do I return or exchange an item?

Please check returns and warranty page for terms and conditions about the refunds.

How do I cancel an order?

Please track your item via Track link provided on top left side and provide your order number and email and click on cancel. We will receive cancellation request and you refund will be processed